Refund policy

Donations made through Gifts for the Wild are normally non-refundable. However, please contact us as soon as possible if you have made a duplicate donation, entered an incorrect amount or believe that a payment was made without your authorisation.

Digital gifts are delivered shortly after purchase. By requesting immediate delivery, you agree that delivery may begin during the statutory cancellation period and acknowledge that your right to cancel ends once the digital content has been supplied.

Personalised postal cards cannot normally be cancelled or returned once personalisation or production has begun. This does not affect your statutory rights where an item is faulty, damaged, incorrectly personalised or not as described.

To request assistance with an order, please contact us at info@pelorusfoundation.com, including your order number and details of the issue.